Zendesk api update user fields. Custom Object Record Limitations Each record has a maximum size of 32 KB Each account can have a maximum of 50,000,000 custom object records Additional limitations Legacy plans might have other limitations. Ensure your CSV file is properly formatted and consider limitations like file size and data fields. Ticket forms allow an admin to define a subset of ticket fields for display to both agents and end users. To learn how to use Zendesk, from the basics to the advanced, explore our documentation and learning resources. Zendesk Voice delivers seamless resolutions in any contact center. Custom field type Each custom field has a defined type, which has a corresponding value format: You can use this API to get system and custom ticket fields. Whether you're an experienced developer and Zendesk user or just starting out, this is where you'll find the documentation you need. For more information, see Using macros to update and add comments to tickets. zendesk. A user field is a data point connected to each user profile. But traditional Help Center forms do not offer a name field. Custom user fields are visible to all agents and are editable by agents with access to all tickets. You can use custom organization fields in triggers, automations, placeholders, search, SLAs, and reporting. To edit a custom user field In Admin Center, click People in the sidebar, then select Configuration > User fields. There are a variety of reasons why you might want to modify an existing custom object. Sep 9, 2025 · Verified AI summary Admins can bulk import users by creating a CSV file with user data, including roles and organization details. In the user's profile, click Add contact and select the type of contact you want to add, then enter the contact information in the field that appears. Accounts are limited to 300 ticket forms. Unlike the more commonly used Ticket Fields, which vary with each ticket, User Fields do not normally change based on ticket data, unless you create a separate process to do so. For more information, see the article: Bulk importing users. You can add custom fields to your tickets for agents and you can also add them to your Help Center Submit a Request form if you want end users to see the custom field. A developer codes the call to the metadata API using the field ID to connect the value to that field. Custom object records are individual instances of your custom objects. When you do, agents can use this field to look up and select from a list of users, organizations, tickets, or custom object records in your Zendesk account. The fields correspond to the organization fields that admins can add using the Zendesk admin interface. Search for your dream job at Zendesk. End users cannot see or edit custom user fields. It is activated in the Admin Center by an admin. Getting Familiar with User Fields Zendesk has, by default, several User Fields associated with each user. Email Sep 11, 2025 · See Importing users with the Zendesk API or Importing organizations with the Zendesk API. Organizations can be used in business rules to route tickets to groups of agents or to send email notifications. . Macros are applied to tickets manually by agents. You can also use the API to create custom ticket fields. For example, query="email:user@example. Ticket forms are supported on Suite Growth plans and above, as well as on Support Enterprise plans. For information on comments in requests as opposed to tickets, see Request comments. Custom ticket fields are typically used to gather more information about the support issue or product or service. Welcome to Zendesk help Find articles and discussions to help answer your Zendesk questions Register now Try it for freeView demo Try it for freeView democta_trial_relate25secondary_btn_login Try it for freeView demo Sign in to ChatSign in to SellSign in to Sunshine Conversations Terms of usePrivacy noticeCookie noticeTrust Centre©Zendesk 2025 Choose your Zendesk subdomain . Start sending API requests with the Update User Field public request from Zendesk Public API on the Postman API Network. Side After you create custom objects, you might need to modify them to meet your needs as things change within your organization. However, admins can make ticket fields visible to end users in addition to team members. When you sign up with Sell, we create a single master account and a single user with account management privileges. You can sideload some resources with requests. See About custom field types in the Zendesk Help Center. Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations. Searching with the Zendesk API The Zendesk REST API provides the a single, unified API for searching Zendesk Support resources such as tickets, users, organizations, and groups. Zendesk is a powerful platform for managing support; you’ll be amazed at what you can do with it. User Fields You can use the user_fields object to set the value of one or more custom fields in the user's profile. You can add a lookup relationship field to ticket forms, user profiles, organization pages, and custom object schemas. See Adding custom fields to organizations in Zendesk help. This method allows you to add or update users efficiently. Use this API to let end users view, update, and create tickets they have access to. Navigate to the user's profile in Zendesk Support (see Viewing a user's profile in Zendesk Support). If your user data is stored in an application with its own API, you can tap both APIs to transfer the data without Custom Fields Mapping API returns list of all custom fields defined on account for given entity (lead/contact/deal), alongside with additional meta-information (custom field type, id to use within search API, user-provided name). You can also use it to define and manage relationships with other objects, including native Zendesk objects like tickets and users. Run the script. The app can be installed into your account directly from Zendesk You can use this API to add fields to your custom objects. A macro consists of one or more actions that modify the values of a ticket's fields. on ticket creation or update) you might give Zapier a look. com Lastly, create a password: Complete trial signup ©Zendesk 2025 By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice. In this article, we share three key use cases for user fields that will make your Zendesk more harmonious for agents and admins alike. A profile can contain the various identities of a user in different applications and systems. With advanced call routing, intelligent IVR, automation, and AI, every call is resolved faster and better. See Requests in Supported Endpoints in Side-loading. A Zendesk admin creates a custom ticket field and passes the field name and ID to a developer, along with the use and desired data to collect. The fields are only visible to agents and The custom field pages are located in Admin Center and provide a list of existing custom fields. End users can't see them. I want to inherit the User Oilsoft ID into the the ticket Oilsoft ID upon ticket update if there is not al Everything about a custom field is editable except the field type and key, which can't be changed after the custom field is created. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary. The Zendesk API is often used to import users from other systems into a Zendesk instance. What happens when I update a user's email in Zendesk Support? If you are looking at bulk updating fields for customers you might have to use the API or there may be a marketplace app that allows for some easier user field editing en masse. New custom ticket fields become available in the Tickets API. Basic text fields, date fields, as well as customizable drop-down and number fields are available. Remember to adjust email settings if you want to prevent sending welcome emails during the import process. JSON format Custom Object Records are represented as JSON Ticket comments represent the conversation between requesters, collaborators, and agents. The fields are only visible to agents and admins. Terms of Use Privacy Notice Cookie Notice Cookie settings Trust Center ©Zendesk 2025 At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. You can use the custom objects API to create, read, update, and delete objects that you define yourself. JSON format Nov 14, 2022 · When an end-users submits a ticket via email Zendesk has a pretty good parser that extracts their name from the email header. Comments can be public or private. It assumes the user data was exported from a third party application such as QuickBooks to an Excel worksheet. Sep 5, 2025 · Verified AI summary Ticket fields help you collect essential information from users through standard and custom fields. Customers can enter their email and Zendesk tries to find a name to assign to the user. e. End users can only see public comments and certain fields of a ticket. Use the Super Admin App The Super Admin App can be used to update agents and end users quickly. Similar within Messaging and Flow Builder we can ask the customer for their name before we escalate to an agent. Endpoints There is one mapping API endpoint for each entity type: Learn how to enrich your customer profiles in Zendesk with external data and make it available to your agents and automations. However, you can create a new ticket that references the closed ticket. These ticket fields are combined to create ticket forms, visible to users and agents. You can't create new custom fields via the API. Custom user and organization fields are visible only to team members. The fields correspond to the custom object fields that admins can add using the Zendesk admin interface. See Setting custom field values in Tickets. If the identifier is a standard identifier type such as email or phone_number, a new identity is added to the Zendesk user record too. The Users API provides a simple interface to your account's users. You can manually assign customers to an organization or automatically assign them to an organization by their email address domain. This API has a direct relationship to a Zendesk user. Standard fields are predefined, while custom fields let you gather details unique to your use case. Adding new fields to a custom object and managing agent access to an object's records are things you might do during initial object creation or at a later time, so they're covered Zendesk Voice delivers seamless resolutions in any contact center. Edit settings as needed and click Save. A family of products to connect with customers on any channel. For reference information, see the Tickets resource in the Ticketing API reference. For example, you can create macros for support requests that agents can answer with a single, standard response. You can also see information about each field, search, filter, see the status of the fields, add new fields, edit the order of fields, and export a CSV of your custom fields. Similar to adding custom fields to tickets, you can add numerous types of custom fields to organizations to store additional details. This Common tasks for the Zendesk Support API This article covers common tasks performed with the Zendesk API, and lists the APIs and endpoints to use in your projects. Any custom org fields you create apply to all organizations. From startups to Fortune 500 companies, Zendesk works for businesses of all sizes and shapes. Jun 22, 2018 · Update users using the API Create a script using the Create or Update Many Users call in the Zendesk API. Creating a follow-up ticket Once a ticket is closed (as distinct from solved), it can't be reopened. JSON format Macros are represented as JSON objects with the following You can use the Zendesk REST API to read, update, and create data in a Zendesk product. com". I have a custom Ticket field named Oilsoft ID. If you are interested in a more dynamic approach (i. It provides examples of completing the following common tasks with the API: Getting data from your Zendesk product Updating data in your Zendesk product Creating data in your Zendesk product Start sending API requests with the Create or Update a User Field Option public request from Zendesk Public API on the Postman API Network. Authentication End users can use the Requests API. Admins and agents in custom roles with permissions can create numerous types of custom user fields and add them to user profiles to store additional customer details. Most of our APIs are organized by product capabilities. Creating ticket comments Ticket comments, including voice comments, are created with the Tickets API, not the Ticket Comments API described in this document. In addition to this API reference As your list of ticket, user, organization, or custom object custom fields and field values expand, you may find it useful to export your custom fields and values to a CSV file. The Profiles API is available on the Suite Team plan and above. This tutorial shows you how to start working with the API. Custom ticket fields can be required or optional. When using the Bulk actions pages, the import CSV data file can contain a maximum of 2,000 rows. This article gives an example of how to use the Zendesk API to import users. A request is an end user's perspective on a ticket. Note: An end user won't be able to This article explains how to set ticket properties and specify actions when creating and updating a ticket. You can use this API to manage custom object Records. API Reference Welcome to the Zendesk API reference docs. JSON format Ticket Forms Updating identifiers You can't use a PATCH request to update an existing identifier. Zendesk offers competitive salaries and an excellent benefits package for full-time employees. Specify field keys as the properties to set. Adjust the user objects you want to update. Hover over the row of the field you want to edit, then click the option menu icon () and select Edit. To create the follow-up ticket The Profiles API allows you to create a single view of a customer across applications and systems. Example: "user_fields":{"membership_level":"silver","membership_expires":"2019-07-23T00:00:00Z"} Jun 15, 2025 · We’ve put together this comprehensive guide to help you sync custom field data from user profiles to ticket fields automatically in Zendesk. Standard Custom Object Fields Some fields, such as name and external id, are Apr 27, 2016 · After creating custom fields in the user interface, you can use the Custom Fields API to manage your custom fields per resource type. Bulk Update Zendesk Fields Updates multiple custom fields on a Zendesk Support ticket using the Zendesk Support REST API. The Tickets Comments API has Custom objects enable you to extend the Zendesk data model and bring in data unique to your business so that you can model your business within Zendesk. Ticket fields can also be used with placeholders, APIs, triggers, and automations. The API provides read-only access, where you can retrieve a single user as well as list of all users associated with your account. For legacy accounts, ticket forms are only available on Enterprise accounts or accounts with the Productivity Pack add-on. How do I find a user by email in the Zendesk Support API? You can use the query parameter in the /api/v2/users/search endpoint to find a user by email. For a list of system fields, see About ticket fields in Help Center. You can use this API to add fields to the Organization page in the Zendesk user interface. Attempting to update one (such as updating an email address) adds a new identifier rather than update the existing one. Sep 25, 2024 · I have a custom User field name Oilsoft ID. epvrwma zqf ynqpb vlm avodx rgt ems tqahwz xzroi cwpo